Frequently Asked Questions

Taking care of your hot tub during the cold winter season can be tough. If you don't want to deal with it, you can winterize your spa. Not sure how? We walk you through the process in this video. [embed]https://youtu.be/tHY_kxsxZQM[/embed]...

SPA TROUBLESHOOTING WARNING: The electrical circuit must be installed by a licensed electrical contractor and approved by a local building or electrical inspector. Customer must provide a disconnect in the fixed wiring. Failure to comply with state and local codes may result in fire or personal...

If you're looking to register your spa or you need Customer Service, your spa's serial number can come in handy. This helps us track your spa and any maintenance needed on it. In this video, we show you where you can find your spa's serial...

If your spa's topside control has a code displaced and you're not sure what it indicates, we're here to help. Please see the below codes and it's corresponding meaning. CODE MEANING INDICATES THE SPA IS RUNNING ITS PRIME CYCLE. THIS WILL LAST FOR ABOUT 3-5 MINUTES AFTER THE...

Need help removing the filter basket on your Strong Spa? We can help. Our team made the video below to assist with this issue. [embed]https://www.youtube.com/watch?v=kQMyIfhVn-4&list=PLDiRvHnKJEVH6QTs_lnnl5YOLwbzb3sA_&index=2&ab_channel=StrongSpas[/embed] If you still need help after the video, feel free to reach out by calling 800-787-6649, emailing support@Strong9.com, or submitting a form...

Need assistance changing the filter cycle on your hot tub? We can help. [embed]https://www.youtube.com/watch?v=pgBEAt931Ew&ab_channel=StrongSpas[/embed] Still need assistance? You can contact our Customer Service team by calling 800-787-6649, emailing support@Strong9.com, or submitting a form on www.StrongSpaSupport.com....