A spa filter is essential to keeping your spa clean. A dirty, clogged or worn out filter can not only damage the hot tub itself by putting stress on the pumps and equipment, but it can allow water to become contaminated and circulate poorly. It’s best to keep spare filters on hand, so you have one when you need it. Each month, you should deep clean your spa’s filter. An alternative to this is to use your spare clean filters to replace it immediately, and clean the dirty filter for later use. This allows uninterrupted use of your hot tub. Once the filter’s pleats are frayed, you want to fully replace the filter.

To find the right filter size for your spa, refer to your owner’s manual or call us at 800-787-6649. Here's a summary of filters for popular models:

Premium Series:

• Vienna 60 & Madrid 60: 50 sq ft filter

Summit Series (SL & S models):

• Built in/after 2023: 50 sq ft filter
• Built in/before 2022: 75 sq ft filter

Ascent Series (SL & S models):

• Built in/after 2023: 50 sq ft filter
• Built in/before 2022: 75 sq ft filter

Embark Series:

• All models: 50 sq ft filter

G-2 Series:

• All models: 50 sq ft filter

Contact Us if your model isn’t listed or if you need assistance.

A question we often hear is “how much space is needed around the sides of my spa to access it”. Many customers want to install their spa in the ground, or in a deck, or flush against a wall. This can make hot tub maintenance or repairs a challenge. Because of this, we recommend leaving at least 18 inches in between the spa and any structure for access.

Another thing to consider is your type of spa. We offer hardcover spas where the cover can be easily opened, but it slides to the sides of the spa. For this, we also ask for 18 inches of access. Another concern is our spas with features built into the cabinet such as the built in stairs or towel warmer. If you plan on using these features, you want to plan to leave appropriate room to access those as well.

Important Notice:
All electrical work must be performed by a licensed contractor and approved by a local inspector. The customer is responsible for ensuring compliance with state and local codes, including providing a disconnect in the fixed wiring. Non-compliance can lead to fire or injury.

Breaker Tripping Issues
For newly installed spas, follow these steps:

Check GFCI Wiring
Ensure the spa’s neutral wire is connected directly to the GFCI breaker, not to a neutral bus bar. Improper wiring will prevent the breaker from functioning properly.

Inspect for Leaks
Check inside the spa cabinet for any signs of water leaks. Water on electrical components can cause the breaker to trip.

Test Each Component
Disconnect one component (pump, blower, ozone, lights, stereo, heater) at a time and try resetting the breaker. If the breaker holds after disconnecting a specific component, that component is likely the issue and may need to be replaced.

Test the GFCI Breaker
Disconnect all wires from the spa pack and turn on the breaker. If it still trips with the spa disconnected, the breaker itself may need replacement.

Replace the Spa Pack
If all components work correctly and the breaker holds when the spa is disconnected, the spa pack may need to be replaced. Contact us for assistance.

Need help removing the filter basket on your Strong Spa? We can help. Our team made this video to assist with this issue.

Watch it by CLICKING HERE

If you’re looking to register your spa or you need customer service, your spa’s serial number can come in handy. This helps us track your spa and any maintenance needed on it. In this video, we show you where you can find your spa’s serial number.

Watch it by CLICKING HERE

Need help changing the filter cycles on your Strong Spa? We can help. Our team made this video to assist with this issue.

Watch it by CLICKING HERE

Taking care of your hot tub during the cold winter season can be tough. If you don’t want to deal with it, you can winterize your spa. Not sure how? We walk you through the process in this video.

Watch it by CLICKING HERE